Responsible Gaming

All forms of gambling involve financial risk, and no outcome is ever guaranteed. Players are encouraged to treat betting as a form of entertainment, not as a source of income. Keeping control of your time and money spent on the platform protects both your financial stability and emotional wellbeing. Batery provides a range of tools and policies to help players bet responsibly and stay within their personal limits.

• Deposit limits allow you to cap the amount added to your account within a chosen time period;
• Session time reminders help you monitor how long you have been playing;
• Self-exclusion options let you temporarily or permanently restrict access to your account;
• Reality check notifications alert you at regular intervals during active play;
• Account cooling-off periods give you a structured break without permanent closure;
• Access to your full transaction and betting history supports informed self-assessment;
• Dedicated responsible gaming support is available through the customer service team at any time.

Gambling addiction can develop gradually, and early identification is key to seeking timely help. The following warning signs are recognised by international health and addiction research bodies as indicators of problematic gambling behaviour.

• Spending more money on betting than originally planned or than you can afford to lose;
• Borrowing money from family, friends, or financial institutions to fund gambling activity;
• Feeling restless, anxious, or irritable when attempting to reduce or stop gambling;
• Repeatedly returning to gambling after losing money in an attempt to recover losses, often referred to as “chasing losses”;
• Neglecting work, studies, family responsibilities, or personal health due to gambling;
• Concealing gambling activity or the extent of losses from close family members or friends;
• Using gambling as a way to escape stress, depression, anxiety, or personal problems;
• Failing to honour financial obligations such as bills, rent, or loan repayments due to gambling expenditure;
• Experiencing persistent thoughts about gambling, upcoming bets, or ways to obtain money for play;
• Continuing to gamble despite repeated negative consequences to your finances, relationships, or mental health.

Gambling addiction is a recognised psychological condition and is classified by the World Health Organisation under ICD-11. It requires professional attention and should not be dismissed or managed without proper support.

Addressing a gambling problem requires a combination of self-awareness, practical limits, and professional support. It is important to take action early, before financial or personal harm becomes severe. The steps below represent informed recommendations for players who are concerned about their own gambling behaviour or that of someone close to them.

• Set strict deposit and loss limits on your account and commit to staying within them;
• Use the self-exclusion feature available on the platform to restrict access during vulnerable periods;
• Keep a personal record of the time and money spent on gambling each week;
• Avoid gambling as a response to emotional distress, financial pressure, or personal difficulties;
• Inform a trusted friend or family member about your gambling habits so they can provide accountability;
• Remove saved payment details and limit easy access to funds designated for betting;
• Seek a professional assessment from a licensed addiction counsellor or mental health practitioner;
• Contact a national or local helpline dedicated to gambling addiction for confidential guidance;
• Explore structured therapy options such as cognitive behavioural therapy, which is clinically proven to support recovery from gambling disorder;
• Reach out to the customer support team to activate account restrictions or receive referrals to specialist resources.

Several organisations and helplines in India provide confidential support for individuals affected by gambling addiction. These resources offer professional guidance, counselling, and referral services at no cost.

• iCall (Tata Institute of Social Sciences, Mumbai): A psychological counselling helpline offering support for behavioural addictions, reachable at +91-9152987821, available Monday to Saturday, 8 AM to 10 PM;
• Vandrevala Foundation Helpline: A 24-hour mental health support line available across India at 1860-2662-345 or +91-1800-2333-330, providing assistance for addiction-related concerns;
• NIMHANS (National Institute of Mental Health and Neurosciences): A premier government institution in Bengaluru offering specialist treatment for behavioural addictions, including gambling disorder; contact via nimhans.ac.in;
• Gamblers Anonymous India: A peer support fellowship for individuals with gambling problems, following the internationally recognised 12-step recovery programme; information available at gamblersanonymous.org;
• SNEHI: A Delhi-based mental health NGO providing counselling and crisis support at +91-9582208181, available daily from 10 AM to 10 PM.

Batery customer support is available around the clock to assist players in India who have concerns about their gambling behaviour or wish to activate account restrictions. Players can contact the support team through the following channels.

• Live Chat: Available directly on the Batery website and mobile application, 24 hours a day, 7 days a week;
• Email: Players may write to the support team at [email protected] for queries related to responsible gaming, self-exclusion, or account limits.